Customer Services
If you can't find the answer to your question below or are having technical issues with the site, please give us a call or complete our online contact form.
Top Questions
Where is my order?
What forms of payment do you accept?
How long will my order take to arrive?
How can I lower my shipping charges?
How do I return an item?
How much of what I spend goes to UNICEF?
Ordering And Payment
Where is my order?
Can I cancel or modify an order?
Pricing Errors and Cancellation of Orders
Is my credit card secure?
When will my card be charged?
Why have different parts of my order been charged separately?
Do you charge VAT?
Shipping
How long will my order take to arrive?
What delivery options do you offer?
I gave the wrong delivery address, can I change it?
Can you deliver my order to an address outside of the UK?
Will I be charged if I refuse my order?
Will I have to pay import taxes or duties on my order?
Do you ship to Northern Ireland, the Channel Islands, the Isle of Man or the Isle of Wight?
Returns
100% Satisfaction Returns Policy
How do I return an item?
Can I return a Gift?
Can I reuse a promotion code?
When will I get my refund?
Step-by-Step Return Instructions
I haven't received my order/ What's happened?
What happens if my item arrives damaged or incomplete?
Sizing
Finding Your Ring Size
Finding Your Clothing Size
Call 0344 888 5505
Monday - Friday: 9am to 8pm
Saturday: 9am to 5:30pm
Sunday: 10:30am to 4:30pm
Email Contact Form
To send us order related queries or to leave general feedback, please complete our online contact form.