Customer Services

If you can't find the answer to your question below or are having technical issues with the site, please give us a call or complete our online contact form.

Call 0344 888 5505

Monday - Friday: 9am to 8pm

Saturday: 9am to 5:30pm

Sunday: 10:30am to 4:30pm

Top Questions

Where is my order?

If you placed an order more than 10 days ago and would like to find out the status, please contact us via email and a member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped. You may also call us free on 0344 888 5505 to speak directly with a customer service team member.

What forms of payment do you accept?

Unicef Market accepts payment by debit/credit card (Visa, MasterCard), either online through our secure server or by phone and via Paypal. You can also place your order by phone on 0344 888 5505 when paying by card. Please note that with the exception of Inspired Gift purchases, payment cards will be charged only after an order has been dispatched, although a pre-authorisation will be obtained at the time the order is placed.

If ordering by post, you can also make payment by cheque.

How long will my order take to arrive?

This will depend on what you have ordered.

Inspired Gift Cards

These are sent by 1st class Royal Mail letter post and should reach you within 2 working days (for orders completed by 12 noon) and within 3 days for orders completed after 12 noon. Express delivery is not available for Inspired Gift cards. Inspired Gift eGreetings and Print-At-Home Certificates will be sent within 1 hour of your order being completed.

Greetings Cards and Gift Orders

Except where stated on the individual product page (and shown in your shopping basket) these orders will be processed straight away and reach you within 7 working days. (For express delivery, this will be within 2-3 working days).

Many artisan gifts, as identified on the individual product pages - are sent directly to you from the country of origin - at an extra charge. This charge will also appear in the shopping basket for you to see. These gifts, on average, should be delivered 2-3 weeks. This will depend on availability and shipping service.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Delivery Estimate" link in the shopping basket. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

Should we anticipate a delay in you receiving your order we will contact you via email.

How can I lower my shipping charges?

When ordering multiple artisan items that are shipped directly from the regions where they were made, your delivery charges can get quite high. To keep charges low, it's often better to choose multiple items from the same region. For example, if you order 3 rings from Indonesia, you will only be charged one shipping fee. But if you order 1 ring from India, 1 ring from Peru, and 1 ring from Mexico, then you will be charged for 3 shipping fees.

How do I return an item?

Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise authorisation (RMA) number during this 60-day period to qualify for a refund.

To request an RMA number, please log in to your account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by Unicef Market, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by Unicef Market, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable delivery service that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.

For more information on how to return items, please visit the Returns section of this page

How much of what I spend goes to Unicef?

Your order for cards and gifts is with our partner, NOVICA - who take the financial risk with the business. Unicef UK will receive approximately 22.5% of your order value.

100% of Inspired Gifts purchased and 100% of any donation you add are passed to Unicef UK.

Ordering And Payment

Where is my order?

If you placed an order more than 10 days ago and would like to find out the status, please contact us via email and a member of our customer service team will reply with information about your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped. You may also call us free on 0344 888 5505 to speak directly with a customer service team member.

Can I cancel or modify an order?

Once the payment of your order has been authorised and completed, your order will be processed for dispatch. Therefore, it is generally not possible to cancel or modify an order once it has been completed. However, if your order has not yet been dispatched we will try to make changes if possible - please contact us via email or call free on 0344 888 5505. Please note that no order may be canceled or modified once it has been dispatched. In such cases, you may follow the return instructions if you decide not to keep the product after having received it.

Pricing Errors and Cancellation of Orders

Unicef Market reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

  1. Product pricing error: Because Unicef Market offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
  2. Misuse or abuse of a gift certificate or promotion code, including any breach of the terms and conditions of that particular code. If you are unsure of the terms and conditions of a certain code, please contact us prior to placing an order.
  3. Billing information provided for the credit card does not match the information on file with the card issuing bank.
  4. Debit/credit card has been declined by the financial institution.

Is my credit card secure?

All debit/credit card payments for Unicef Market are processed through NOVICA, who employs the latest data encryption and security technologies to ensure that all customer payment information remains private and secure. Below is a link to the Network Solutions security report for NOVICA:

Security Report

If you prefer, please call us on 0344 888 5505 and we'll be happy to take your order over the phone.

When will my card be charged?

If you pay by debit/credit card, an authorisation will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment centre. For Inspired Gift orders, you will be charged at the time of placing and completing your order.

Why have different parts of my order been charged separately?

If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped.

Do you charge VAT?

VAT, at the current rate of 20% is included in all products sold in this website, except for Inspired Gifts which are treated as donations and exempt from VAT.

Shipping

How long will my order take to arrive?

This will depend on what you have ordered.

Inspired Gift Cards

These are sent by 1st class Royal Mail letter post and should reach you within 2 working days (for orders completed by 12 noon) and within 3 days for orders completed after 12 noon. Express delivery is not available for Inspired Gift cards. Inspired Gift eGreetings and Print-At-Home Cards will be sent within 1 hour of your order being completed.

Greetings Cards and Gift Orders

Except where stated on the individual product page (and shown in your shopping basket) these orders will be processed straight away and reach you within 7 working days. (For express delivery, this will be within 2-3 working days).

Many artisan gifts, as identified on the individual product pages - are sent directly to you from the country of origin - at an extra charge. This charge will also appear in the shopping basket for you to see. These gifts, on average, should be delivered 2-3 weeks. This will depend on availability and shipping service.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Delivery Estimate" link in the shopping basket. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

Should we anticipate a delay in you receiving your order we will contact you via email.

What delivery options do you offer?

For items shipped from our international regions:

Most items from Unicef Market will ship direct to you from one of our international fulfillment centers. For these items, there is currently one 'Standard Delivery' option available. Standard Delivery times do vary between different international regions, so be sure to carefully review the delivery times displayed on the product detail pages.

Orders containing more than one item from a single region will be shipped once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.

For items shipped from our UK warehouse:

Greetings cards, Unicef branded gifts and some artisan made items will be shipped from our UK warehouse. For these items there will be standard and premium delivery options. These items will have our fastest delivery times.

For Inspired Gift cards:

Inspired Gift cards are sent by 1st class Royal Mail letter post and should reach you within 2 working days (for orders completed by 12 noon) and within 3 days for orders completed after 12 noon. Express delivery is not available for Inspired Gift cards. Inspired Gift eGreetings will be sent within 1 hour of your order being completed. You can also choose the 'download a pdf' option and print at home for an instant gift.

I gave the wrong delivery address, can I change it?

A fee will be applied to all orders where:

  1. The incorrect address has been provided by the customer and the package is returned as undeliverable
  2. An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect post code; incorrect state or country information; typographical errors; or transposed digits
  3. A move or sudden change of address results in the refusal or non-delivery of an orde

The fee will consist of a £5.00 handling charge plus any applicable costs related to re-routing, forwarding, or re-delivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

Can you deliver my order to an address outside of the UK?

For cards and gifts, Unicef Market is only able to deliver to addresses within the UK.

For Inspired Gifts, you can place an order with an eGreeting for any email address but gift cards can only be delivered to UK address.

Will I be charged if I refuse my order?

A £25 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. Shipping costs are not refundable on refused or unclaimed shipments.

A £15 fee (per package) will be assessed for all shipments that are re-routed or returned to Unicef Market by the carrier. This fee is separate from the re-shipping fee, which is returnequired before packages can be re-shipped.

Will I have to pay import taxes or duties on my order?

Unicef Market will cover any duties and import taxes that may apply.

Returns

100% Satisfaction Returns Policy

At Unicef Market, we want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and world artists depends on high quality products and extraordinary customer service.

How do I return an item?

Refunds will be possible for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorisation (RMA) number during this 60-day period to qualify for a refund. To request an RMA number, please log in to your account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by Unicef Market, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by Unicef Market, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

No refunds will be available after the 60-day returns period has expired.

Can I return a Gift?

If you have received a gift from Unicef Market and would like to return it, contact us and request a RMA number (Return Merchandise Authorisation) during the 60-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

Can I reuse a promotion code?

If the return did not result from an error by Unicef Market, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Unicef Market's part, we will gladly issue you a new promotion code for a future purchase on the site.

When will I get my refund?

Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges.

Important Notes and Restrictions:

  • Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
  • Unicef Market is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a Unicef Market Returns Center.
  • No refunds or returns on custom orders.
  • No refunds or returns on gift certificates.
  • As a safeguard against potential abuse, Unicef Market reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
  • Please note that gift box charges are not refundable.

Step-by-Step Return Instructions

  1. Request a Returned Merchandise authorisation (RMA) number. For fastest service, please log in to your account, visit the Orders & Returns section, and locate the order that contains the item(s) you would like to return. If you prefer, you may also submit your RMA request via email.
  2. RMA Number and detailed return instructions are provided by Unicef Market. If the return is the result of an error by Unicef Market and the merchandise is being returned from an address in the continental United States, we will provide you with a prepaid return label. If the return is the result of an error by Unicef Market but the merchandise is being returned from an address outside the continental United States, we will provide you with special instructions. In all other cases, the address for the nearest Returns Center will be provided.
  3. Returning the item(s) to Unicef Market. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, or Priority Mail) to ensure that all items are received at the Returns Center in good order.

Requesting RMA Via Email

If you do not have a Unicef Market account please contact us to submit your RMA request. Be sure to include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day. For faster service, please consider submitting your RMA receivequest through the Orders & Returns section of your account.

I haven't received my order/ What's happened?

Be sure to indicate the complete and correct shipping address when you are placing your order. Unicef Market is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact us (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

What happens if my item arrives damaged or incomplete?

At Unicef Market, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. The best way to report any problem with your order is to log in to your account, visit the Orders & Returns section, and locate the order that contains the item(s) in question. If you prefer, you may also contact us via email to report a problem. In your message, please include your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs paid.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

Sizing

Finding Your Ring Size

Ring Size Chart
UK size Approx US size
F 3
G 3.5
H 4
I 4.5
J 5
K 5.5
L 6
M 6.5
N 7
O 7.5
P 8
Q 8.5
R 9
S 9.5
T 10
U 10.5
V 11
W 11.5
X 12
Y 12.5
Z 13
Z+1 13.5

Finding Your Clothing Size

Take your measurements with the tape measure over your under garments. If your measurements fall between sizes you may prefer the next larger size. Inseam, skirt and dress lengths vary by style and will be listed in the item description. Our sweaters are knit in standard American sizes, however actual measurements vary by style.

US WOMEN S M L XL XXL
4 / 6 8 / 10 12 / 14 16 / 18 20 / 22
Bust 35 - 36 37 - 38 39 - 41 42 - 44 45 - 47
Waist 27 - 28 29 - 30 31 - 33 34 - 35 36 - 37
Hips 37 - 38 39 - 40 41 - 43 44 - 46 47 - 48
US MEN S M L XL XXL
Chest 36 - 38 39 - 41 42 - 44 46 - 48 50 - 52
Waist 29 - 31 32 - 34 35 - 37 38 - 40 41 - 43
Neck 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5 18 - 18.5
Sleeve 32.5 33.5 34.5 35.5 36.5
UK WOMEN S M L XL XXL
6 / 9 10 / 12 14 / 16 18 / 20 20 / 24
Bust (cms) 89 - 91.5 94 - 96.5 100 - 104 106 - 112 114 - 120
Waist (cms) 69 - 71.5 73.5 - 76 80 - 84 87 - 91.5 96 - 99
Hips (cms) 94 99 106 113 120
UK MEN S M L XL XXL
Chest (cms) 91 - 97 98 - 104 107 - 112 114 - 119 122 - 127
Waist (cms) 74 - 79 81 - 86 89 - 94 97 - 102 104 - 109
Neck (cms) 36 - 37 38 - 39 41 - 42 43 - 44 46 - 47
Sleeve (cms) 83 85 88 90 93

Bust / Chest

Measure around the fullest part of chest under the arms and over the shoulder blades keeping the tape measure level.

Waist

Measure around the smallest part of the waist keeping the tape measure comfortably loose. Most garments use the low waist measurement noted below.

Low waist

Measure around the body approximately 1.5" below the natural waist (above). This is the area where most pants and skirts actually fit.

Hips

Standing with your heels together, measure around the fullest part of the body approx 7"-8" below the waist.

Neck

Measure around the base of the neck keeping the tape measure comfortably loose.

Sleeve

Bend elbow slightly and starting at the center back of the neck, measure across the shoulder, to the elbow and down to the wrist.

Inseam

Our standard inseam length for women is 32" and 34" for men; however inseam measurements will vary slightly by style.

Call 0344 888 5505

Monday - Friday: 9am to 8pm

Saturday: 9am to 5:30pm

Sunday: 10:30am to 4:30pm

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